Refund Policy

Last updated: 15 January, 2026

We value transparency and fairness. Please review our refund policy carefully.

1. Digital & Consulting Services

Due to the nature of our services:

• Completed services are non-refundable
• Partially delivered services are non-refundable
• Retainer agreements are non-refundable once activated

2. Eligible Refunds

Refunds may be considered only if:

• Payment was made in error (duplicate payment)
• A service was not delivered due to fault solely on our end

3. Non-Refundable Scenarios

No refunds will be issued for:

• Change of mind
• Missed sessions without notice
• Failure to provide required information
• Dissatisfaction based on outcome expectations

4. Refund Requests

Requests must be submitted within 7 days of payment to office@depitchhq.com with proof of payment. Approved refunds will be processed within 24 hours–14 business days.